Privacy Policy

UPDATED 1 jAN 2025

Store Policies – Sony Electronics Lakhmapur

Welcome to Sony Electronics Lakhmapur! We value our customers and aim to provide a smooth, trustworthy shopping experience. Please take a moment to review our store policies.

1. Privacy Policy

We are committed to safeguarding your personal information. Any details shared with us during purchase or inquiry are used strictly for order processing, delivery, and communication purposes.

We do not sell, share, or misuse your data in any manner. Your trust matters to us.

2. Return & Refund Policy

We accept returns in the following conditions:

• Product is damaged, defective, or not functioning as expected upon delivery.
• Return must be initiated within 7 days from the date of purchase.
• Item must be returned in original packaging, along with the invoice and all accessories.
• Refund Process: Once the product is received and inspected, refunds (if applicable) will be processed within 7 working days via the original mode of payment.
• Note: Certain products such as mobile phones, earphones, or opened accessories may be non-returnable unless defective.

3. Shipping & Delivery Policy

We offer local delivery services in Lakhmapur and nearby areas.

4. Warranty Policy

• All products sold at Sony Electronics Lakhmapur come with manufacturer warranty as applicable.
• Warranty details vary based on product and brand.
• Customers must retain the original bill and warranty card to claim warranty.
• For any issues, you may contact us or visit your nearest authorized service center.